1win appTerms of Use

We at 1win app operate a sportsbook and live-dealer gaming platform available to users in jurisdictions where local law permits. These terms set out the conditions under which we provide access to our services — account opening, deposits, withdrawals, game rules, and dispute resolution.

Our platform covers football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), motorsports (MotoGP), badminton, esports (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), and slot games. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet).

By opening an account on 1win app, you agree to these terms. If you do not agree, do not use our platform. We reserve the right to update these terms at any time; continued use of 1win app after changes constitutes acceptance of the updated terms.

Account Opening and Eligibility

To open an account on 1win app, you must be of legal age in your jurisdiction and comply with all applicable laws. We require you to provide accurate personal information, including your full name, date of birth, email address, and residential address. You are responsible for the accuracy of this information.

We conduct identity verification before you can deposit or withdraw. You must provide a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill or bank statement). Our compliance team reviews these documents to confirm your identity and prevent fraud. Verification typically takes a few hours during business hours.

You may not open multiple accounts. If we detect duplicate accounts, we reserve the right to suspend or close them without notice. You are responsible for keeping your account credentials confidential. We are not liable for unauthorized access if you share your password or fail to log out on shared devices.

Deposits and Account Funding

We accept deposits via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment (e-wallets), e-wallet (QR code standard), and bank virtual accounts via mobile banking, local payment, online payment, and e-wallet. E-wallet and mobile banking deposits typically settle within minutes. Bank transfers may take a few hours depending on your bank's processing schedule.

Minimum deposit amounts vary by payment method but are designed to be accessible. We do not charge deposit fees, though your payment provider may apply their own charges. Once your deposit clears, the funds appear in your 1win app account balance and are available for play immediately.

We reserve the right to refuse or cancel any deposit if we suspect fraud, money laundering, or violation of these terms. If your deposit is refused, we will notify you and return the funds to your payment method.

Withdrawals and Account Balance

You may withdraw your account balance at any time by navigating to the Withdrawal section of your account. We process withdrawals to the same payment method you used for deposits, or to a linked alternative if your bank allows it. E-wallet withdrawals typically complete within minutes. Bank withdrawals may take a few hours depending on your bank's processing schedule.

All withdrawal requests are subject to account verification to ensure security and compliance. We may request additional documentation if we suspect unusual activity. Withdrawal requests are processed during standard business hours; requests submitted outside these hours may be processed the next business day.

We do not charge withdrawal fees. However, your payment provider may apply their own charges. We reserve the right to refuse or delay any withdrawal if we suspect fraud, money laundering, or violation of these terms.

We at 1win app are committed to transparent operations, fair game rules, and secure payment processing. Your account security and data protection are our priority.

Game Rules and Bet Settlement

Each game on 1win app — sportsbook markets, live-dealer tables, and slots — has its own rules. We provide detailed rule information within each game section. By placing a bet, you acknowledge that you have read and understood the applicable rules.

Bets are settled according to official results. For sportsbook markets, we use official league or governing-body results (e.g., FIM for MotoGP, official football league results for Liga 1). For live-dealer games, results are determined by the actual game outcome (card dealt, wheel spin, dice roll). For slots, results are determined by the game's random number generator.

If a match is postponed, cancelled, or abandoned before completion, bets may be voided or settled based on the distance completed (typically non-specific info or more of scheduled play). We will notify you of any settlement adjustments. Disputed results are rare — official determinations are final.

Bonus Terms and Promotions

We may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms, including wagering requirements, game restrictions, and expiration dates. We will clearly communicate these terms when you claim a bonus.

Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated. If you violate bonus terms — such as by placing bets that circumvent wagering requirements — we reserve the right to forfeit the bonus and any winnings derived from it.

Prohibited Activities

We prohibit the following activities on 1win app:

• Using automated tools, bots, or scripts to access our platform or place bets
• Attempting to manipulate odds, game outcomes, or our systems
• Sharing account credentials or allowing others to use your account
• Placing bets on behalf of minors or from jurisdictions where wagering is prohibited
• Money laundering, fraud, or any illegal activity
• Harassment, abuse, or threatening behavior toward our staff or other users

If we detect prohibited activity, we reserve the right to suspend or close your account, forfeit your balance, and report the activity to relevant authorities.

Data Protection and Privacy

We collect and process your personal data to operate 1win app, verify your identity, process payments, and comply with legal obligations. We use industry-standard encryption to protect your data. We do not share your personal information with third parties except as required by law or to process your payments.

For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy

Dispute Resolution

If you have a dispute with 1win app regarding a bet, withdrawal, or account issue, contact our support team through the in-app chat or email. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to our compliance team.

We are committed to resolving disputes fairly and transparently. If we cannot reach agreement, you may pursue legal remedies available in your jurisdiction. These terms are governed by the laws of the jurisdiction in which 1win app operates.

Limitation of Liability

We provide 1win app on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We are not liable for any indirect, incidental, or consequential damages arising from your use of 1win app, including loss of profits or data.

Our total liability to you for any claim arising from these terms or your use of 1win app is limited to the amount you have deposited into your account.

Changes to These Terms

We reserve the right to update these terms at any time. We will notify you of material changes by email or through an in-app notice. Continued use of 1win app after changes constitutes acceptance of the updated terms.

For questions about these terms, contact our support team. We are available to clarify any aspect of our policies and your rights as a user of 1win app.

Our Commitment to Fair Play and Transparency

We at 1win app are committed to operating fairly and transparently. Our sportsbook odds are competitive and update in real time. Our live-dealer games use real dealers and equipment, not algorithms. Our slot games use certified random number generators.

We conduct regular audits of our systems to ensure compliance with these terms and applicable regulations. We maintain detailed records of all transactions, bets, and account activity. If you request information about your account or a specific transaction, we will provide it within a reasonable timeframe.

If you have concerns about fair play or suspect fraudulent activity, contact our compliance team immediately. We take all concerns seriously and will investigate thoroughly.

Contact and Support

If you have questions about these terms, your account, or our services, contact our support team through the in-app chat, email, or visit our FAQ page. Our team speaks Indonesian and English and is available to help.

For account-related issues, visit your account settings or the About us section for additional resources. We are committed to resolving your concerns promptly and fairly.

These terms were last updated and are effective as of the date displayed on our website. By continuing to use 1win app, you accept these terms in their entirety.