1win appFrequently Asked Questions

Opening an account on 1win app involves four key steps. First, you provide your username, email, password, and mobile number on the registration form. Second, we send a verification email to confirm your address. Third, you log in and complete identity verification (KYC) by uploading a government-issued ID and proof of address. Fourth, once your documents are verified, your account is active and you can deposit funds.

The entire process typically takes subject to verification for registration and form completion. Verification review usually completes within 1–2 business hours during office hours. If you open an account during Idul Fitri or other major holidays, verification may take longer. Once verified, you can immediately access our sportsbook markets, live-dealer tables, slots, and esports betting.

During registration on 1win app, you provide your full name, date of birth, email address, mobile number, and a username and password of your choice. After your account is created, you log in and complete identity verification by uploading:

• A colour scan or photo of a valid government-issued ID (passport, national ID card, or driver's licence)
• A proof of address document (utility bill, bank statement, or government letter) dated within the last 3 months

We use this information to comply with anti-money-laundering rules and to confirm your age and identity. All data is encrypted and stored securely. We do not share your personal information with third parties except as required by law.

If you forget your password, click the "Forgot password" link on the login page. Enter the email address associated with your 1win app account. We send a password-reset link to that email. Click the link, choose a new password, and log in with your new credentials.

If you do not receive the email within subject to verification, check your spam folder or contact our support team. For account security, we recommend using a strong, unique password and never sharing your login details with anyone.

We at 1win app support deposits across a broad range of amounts to suit different users. Minimum deposits typically start at a low threshold, and maximum deposits depend on your account status and payment method. We do not publish exact fixed amounts — they vary based on your verification level, payment history, and the payment method you choose.

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each payment method may have its own limits set by the payment provider and by 1win app. For specific deposit and withdrawal limits, log into your account and check your account settings or contact our support team.

All deposits are processed securely and added to your account balance immediately or within a few minutes, depending on the payment provider's processing time.

If a deposit transaction does not complete, the funds remain with your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank). The funds are not deducted from your 1win app account. Check your payment app or bank statement to confirm the transaction status.

Common causes of incomplete transactions include network interruptions, insufficient funds, or payment provider limits. If you see a charge in your payment app but no credit on 1win app, wait subject to verification for the payment to sync. If the funds still do not appear, log into your 1win app account and check your transaction history. If the deposit is recorded as failed, you can retry the deposit using the same or a different payment method.

For withdrawal requests that fail or are delayed, contact our support team immediately with your transaction reference. We will investigate and advise you on next steps.

Withdrawal times on 1win app vary by payment method and can be affected by account verification, transaction review, and payment provider processing. We do not guarantee fixed withdrawal windows — we process withdrawals subject to internal review and compliance checks.

Once your withdrawal is approved and sent to your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank), the payment provider determines how quickly funds appear in your account. Bank virtual accounts and e-wallets typically reflect funds within standard business timeframes, though delays may occur during holidays like Idul Adha or system maintenance windows.

Check the withdrawal section of your account for estimated processing times. If you have questions about a specific withdrawal, contact our support team with your transaction reference.

We at 1win app offer four main game categories:

• Sportsbook: Football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), motorsports (MotoGP), badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile)
• Live-dealer tables: Blackjack, roulette, baccarat, Dragon Tiger, Sic Bo, and other table games with professional dealers and HD streams
• Slots: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and hundreds of other slot games
• Esports: Mobile Legends, Free Fire, PUBG Mobile, and other competitive gaming events with live scoring

Each category has its own rules, table limits, and market coverage. Browse each section on the platform to find games and markets that match your interests.

We at 1win app reward active users through a loyalty tier programme. As you use the platform — make deposits, place bets, and participate in games — you earn loyalty points. Accumulating points moves you to higher tiers, each of which may unlock benefits such as faster withdrawal processing, higher account preferences, or exclusive promotions.

Your tier status is visible in your account dashboard. Different tiers may have different requirements and benefits. The loyalty programme is subject to our terms and conditions, and we reserve the right to adjust the programme at any time.

For details about your current tier, how many points you have earned, and what benefits are available at your tier level, check your account dashboard or contact our support team.

Each game and betting market on 1win app displays its rules and limits within the game or market interface. Before you place a bet on a Liga 1 match or join a live-dealer blackjack table, you can view the minimum and maximum stake limits, payout structure, and any special rules.

For live-dealer tables specifically, we display the dealer name, table limit, current number of players, and house rules. For sportsbook matches, we show the odds, available markets, and any early-close windows.

If you need clarification on a specific game or market rule, in-game help text is available, or contact our support team.

We at 1win app protect your personal information using industry-standard encryption and secure data storage practices. All data transmitted between your device and our servers is encrypted. Your identity documents and proof of address are stored securely and accessed only by authorised staff for verification and compliance purposes.

We comply with data protection regulations and do not share your personal data with third parties except as required by law (for example, payment processors, identity verification services, or regulatory authorities).

For comprehensive details about how we collect, use, and protect your data, read our Privacy Policy

Our support team responds to in-app chat messages and help centre submissions during business hours. Response times vary based on volume and the complexity of your query. Simple questions about account features or payment methods typically receive replies within 1–2 hours. More complex issues such as transaction disputes or account restrictions may require investigation and may take longer.

We do not offer 24-hour instant support. During major holidays such as Idul Fitri or Imlek, response times may be extended.

For urgent issues, use the in-app chat feature — this is the fastest way to reach our team. Alternatively, check this FAQ or our help centre for self-service answers.

Our services on 1win app are available only in jurisdictions where local law permits online gaming. We do not operate in jurisdictions where online wagering is prohibited. It is your responsibility to verify that access and use of 1win app are legal in your location before you open an account.

If you are unsure whether our service is available where you are, consult your local regulations or speak to a legal advisor. We reserve the right to restrict or deny access if we determine that your jurisdiction is outside our service area.

For full details about service availability and jurisdiction restrictions, read our Legal notice