1win appPrivacy Policy

This page describes what we collect when you use 1win app and how we keep that data protected. We at 1win app take your privacy seriously. We collect personal information only to operate our platform, verify your identity, process payments, and comply with legal obligations.

Our platform serves users across Indonesia where local law permits. We operate live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), slot games, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet).

We do not sell your personal data to third parties. We use encryption and industry-standard security practices to protect your information. This policy explains our data practices in detail.

What Data We Collect

We collect information in several categories when you use 1win app. Understanding what we collect helps you make informed decisions about your privacy.

Account Registration Data

When you open an account on 1win app, we collect your full name, email address, phone number, date of birth, and residential address. We require this information to verify your identity and comply with anti-money-laundering regulations. We also collect a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill or bank statement) during the verification process.

Payment Information

When you deposit or withdraw funds on 1win app, we collect payment method details. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment), we receive confirmation of the transaction but do not store your wallet credentials. For e-wallet payments, we process the transaction through your bank's system. For bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we receive your transfer confirmation but do not store your banking credentials.

We do not store full credit card numbers or sensitive banking information on our servers. Payment processing is handled by secure third-party processors who comply with international security standards.

Game and Betting Activity

We collect records of your bets, game outcomes, account balance, and transaction history. This information is necessary to settle bets, process withdrawals, and detect fraud. We retain this data for compliance and dispute-resolution purposes.

Technical and Usage Data

We collect information about how you access 1win app — your device type, operating system, browser, IP address, and pages visited. We use this data to improve our platform, diagnose technical issues, and detect unauthorized access. We may use cookies and similar tracking technologies to remember your preferences and session information.

How We Use Your Data

We use the data we collect for specific purposes:

• Account verification: We verify your identity to comply with anti-money-laundering and know-your-customer regulations.
• Payment processing: We use your payment information to process deposits and withdrawals.
• Bet settlement: We use your betting records to settle bets and calculate winnings or losses.
• Fraud detection: We analyze your account activity to detect and prevent fraud, money laundering, and unauthorized access.
• Customer support: We use your account information to respond to your inquiries and resolve disputes.
• Platform improvement: We use technical data to improve our platform's performance, security, and user experience.
• Legal compliance: We retain data to comply with applicable laws and regulations in jurisdictions where we operate.

We at 1win app do not sell your personal data. We share data only with trusted service providers who help us operate our platform and comply with legal obligations.

Third-Party Data Processors

We work with third-party service providers to operate 1win app. These processors handle payment processing, identity verification, customer support, and data hosting. We require all processors to comply with data protection standards and to use your data only for the purposes we specify.

Our payment processors may be located outside Indonesia. When your data is transferred internationally, we ensure it is protected by contractual safeguards and security measures equivalent to those we use domestically.

Cookies and Tracking Technologies

We use cookies to remember your login session, preferences, and language settings. Cookies are small files stored on your device that help us recognize you when you return to 1win app. You can disable cookies in your browser settings, but this may affect your ability to use our platform.

We may also use analytics tools to understand how users interact with 1win app. These tools collect aggregated data about page views, session duration, and user behavior. This data helps us improve our platform but does not identify you personally.

Your Rights and Data Access

You have the right to access, correct, or delete your personal data. To request access to your data or to correct inaccurate information, contact our support team through the in-app chat or email. We will respond to your request within a reasonable timeframe.

You may also request that we delete your account and associated data. We will comply with deletion requests subject to legal retention requirements. Some data may be retained for compliance, fraud prevention, or dispute resolution purposes even after account deletion.

Data Retention

We retain your personal data for as long as necessary to operate 1win app and comply with legal obligations. Account information is retained for the duration of your account and for a period after closure to comply with anti-money-laundering regulations. Transaction records are retained for a minimum of five years for compliance purposes.

Technical and usage data is typically retained for a shorter period — usually a few months — unless we need to retain it longer for security or legal reasons.

Security Measures

We implement industry-standard security practices to protect your data. Our platform uses SSL/TLS encryption to secure data in transit. We use firewalls, access controls, and intrusion-detection systems to protect our servers. We conduct regular security audits and penetration testing to identify and address vulnerabilities.

While we take security seriously, no system is completely immune to breaches. If we discover a security incident that affects your data, we will notify you and take appropriate remedial action.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through an in-app notice. Continued use of 1win app after changes constitutes acceptance of the updated policy.

Contact 1win app

If you have questions about our privacy practices, your data, or this policy, contact our support team through the in-app chat or email. Our team speaks Indonesian and English and is available to help.

For account-related inquiries, visit your account settings or the About us section. For information about our terms of service, see our Terms & Conditions page.

We are committed to protecting your privacy and operating transparently. If you have concerns about how we handle your data, we encourage you to contact us so we can address them promptly.

Our Privacy Commitment in Practice

We at 1win app operate across multiple Indonesian cities — Jakarta, Surabaya, Bandung, Medan, Semarang — and comply with local data protection standards in each jurisdiction. Our commitment to privacy is not just a policy; it is embedded in how we design and operate our platform.

If you have specific privacy concerns or questions about how your data is handled during particular transactions — such as deposits during Idul Fitri, Idul Adha, Imlek, or Nyepi when payment processing may be delayed — contact our support team. We are transparent about our practices and happy to clarify how your data is protected.

This privacy policy was last updated and is effective as of the date displayed on our website. By using 1win app, you accept our privacy practices as described in this policy.